Call Center Metrics - 2020 Shiny Contest Submission

Call Center Metrics

Authors: Joon Ho Im
Working with Shiny <1 year

Abstract: A call center dashboard tracking performance by agent.

Full Description: This is my first attempt at a bootstrap 4 dark-mode dashboard. It was created using shiny and bs4Dash and tracks single or multiple agent performance by their respective team lead. Core packages used include the tidyverse suite for data manipulation, ggplot & plotly for visualization and flexdashboard & shinyWidgets for added functionality.


Category: Shiny extensions
Keywords: Call Center, bs4Dash, Business Dashboard
Shiny app: https://joon.shinyapps.io/call_center
Repo: https://github.com/joon-im/Call-Center-Metrics-Dashboard
RStudio Cloud: https://rstudio.cloud/project/435886

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