Cannot Authenticate

Looking for some assistance:

We have installed rstudio on a rhel7.4 server and since then cannot authenticate to server.
We are using local password and shadow files.
We get a error on the screen:

Error:Incorrect or invalid username or password.

Believe i have the correct pam rstudio file:

cat rstudio

auth [user_unknown=ignore success=ok ignore=ignore default=bad]
auth       substack     system-auth
auth       include      postlogin
account    required
account    include      system-auth
password   include      system-auth
# close should be the first session rule
session    required close
session    required
session    optional
# open should only be followed by sessions to be executed in the user context
session    required open
session    required
session    optional force revoke
session    include      system-auth
session    include      postlogin
-session   optional

Since this issue appears to be connected to an RStudio Pro product, we are going to refer it to premium support (

Should a generalizable solution be reached we'll be sure to return here and share that.

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