Cannot open project in Rstudio Cloud

[Dan_Li]

Hi Team,

I cannot open my project in Rstudio Cloud.
My URL is https://rstudio.cloud/spaces/47092/project/1102563.
It's always showing "Opening project" and be project never opened.
I use Google chrome and it used to work well.
I tried the relaunch button several times but it not work.

Please help!

Much appreciate!

Best regards,
Dan

[JennAllen]

Hi Dan, if you haven't tried logging out and logging back in already give that a go. That will often resolve the perpetual "opening project" situation.
Cheers,
Jenn

[Dan_Li]

Hi Jenn,

Unfortunately I tried.
I tried log out and log back several times.
I also deleted the project and tried to create a new one but also failed.

All the projects I have or creating a new project showing the same opening project issue.

How can I fix this problem?
Appreciate for your reply and help!

Best regards,
Dan

[JennAllen]

Hey Dan, sorry, I know how frustrating that is. Okay, try a very thorough scenario this time.

1. Log out - and close down any other chrome browsers you have open
2. Clear out the cookies.
3. Close the browser
4. Open a new browser and log in to RStudio.cloud once again. See if you can now open a project.

Let me know if that is any more successful.
Jenn