Hi, I can't open any of my projects: https://rstudio.cloud/project/1452165 https://rstudio.cloud/project/1453291
i've tried from different browsers, and I've tried with relaunching... still nothing. Can you please check?
thanks and kind regards, Silvia
Hi,
I'm sorry you were experiencing issues while trying to open these two projects, these appear to be running again. Please try re-opening these projects and if you experience any further issues please let us know.
Thanks, Karen
Dear Karen,
unfortunately they are still not working. over teh last two days I've been only using the platform to try to open them but nothing, they didn't open up. Can you please check again? can you also please consider not "charging" the hours spent over the last two days to my account? I think you can easily check that I wasn't able to do anything because they do not open up.
Kind regards, Silvia
Hello
We are having trouble reproducing this and aren't seeing any errors in the logs. Can you try opening these projects in an incognito window and let us know if the results are the same?
thanks sam
Good afternoon, unfortunately yes, even with an incognito window I can't manage to open my project. thanks for your help, Silvia
Hi Silvia
A couple follow up questions:
Another suggestion, does anything change if you logout, log back in, then reopen the project?
Please be reassured that you are not being charged.
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