Can't open project or start new one- "Loading Project"


#1

I am unable to open my current project or create a new one. Each time I try it gives me the "Loading Project" screen. It has sat here for 20 minutes but still nothing!

Here is my project url: https://rstudio.cloud/spaces/4527/project/98276

Any help would be greatly appreciated, this project is due tomorrow!

Ben


#2

Hi Ben,

I'm having an issue that sounds almost exactly the same as yours. It hasn't been resolved yet, but I'll post a link to the thread just in case a solution comes up:


#3

I am currently experiencing this exact behavior. I wonder if it's a universal issue at the moment.


#4

Can anybody in this thread follow @joem's sleuthing (below) to see if a similar issue might be affecting you?

Are you accessing RStudio Cloud from an environment where your internet access may be filtered (e.g., a campus network)?

If so, does the problem persist if you try to access projects from a totally different network?


#5

That was my issue @jcblum. The URL is being filtered by my Institute's filter somehow. I'll have a chat with them!


#6

I'm on a personal network so I can't imagine that's the issue. My project is derived from a professor's project within my institute so maybe that could possibly be the issue?


#7

Sounds like it's more likely that your endless loading has a different source then! I believe the URL filtering issue should be network-dependent, not project-origin-dependent. (sorry, I know that's puts you right back where you were :worried: )


#8

If you open a support ticket by sending an email to support@rstudio.cloud, we can try to figure out what's going on with your project. Please include the url to your project, and if you could, a screenshot with the browser's javascript console open. Thanks.