Hi Sherryse,
Thanks for the report, and I'm sorry you're encountering this. Unfortunately, these all sound like separate issues. I have a few questions that might help us more quickly get to the root of what's going on -- I know you said you don't have a ton of additional information about these, but if you can fill in any details here, it'll be very useful:
- Re:
Many students are getting intermittent errors that say "status code 403." For some, they get the error every few minutes and have to restart their R Cloud. Then, they get it again minutes later.
When students encounter the "status code 403" error, do they need to do something to restart the project, or does it reload on its own? If the former, when they restart, what do they do? If you have any project URLs where this is happening, and any details about when (date and approximate time) they were encountering it, that'd be helpful too.
- Re:
Some (fewer) students log into R Cloud and find that all of the scripts, global environment, EVERYTHING is gone. It's as if they have opened up their project for the very first time--empty console, empty file window, empty global environment.
Can you confirm that these projects had saved files wiped out? (A project relaunch or the R session crashing can wipe out things like console history, but saved files should not disappear, so I want to be clear about what your students are encountering.) If possible, can you send us URLs of any projects where this has happened?
- Re:
One student found that when they tried to open their project they were forever stuck at the screen that says "opening project" (see attached) and it would continue spinning indefinitely.
Can you send us a link to this project, if you have it?
Sorry for the frustration, and thanks so much for the help.
Mel
PS If you don't want to post project links here, feel free to DM me. Thanks again.