Error Deploying to shinyapps.io - Database Connection Issue Event

romwplc · 2019-10-23T14:02:02.048Z

Adding the new IP addresses to the firewall did not solve the issue for us.

skynet5d · 2019-10-23T14:03:00.010Z

Regarding the today issue, it is NOT due to an issue of not granted ip adresses. I am using a DB without any IP adresses restrictions and it does not work.

JasonHathorn · 2019-10-23T14:05:26.362Z

Adding these new IP addresses does not work - the problem is more likely to do with DNS/DDOS

servidor_ig · 2019-10-23T14:07:02.357Z

Hi, Andy. Must say it didn't solved the problem.

chenx · 2019-10-23T14:10:31.119Z

I am using a DB without any IP adresses restrictions and it does not work.

andy_kipp · 2019-10-23T14:12:19.162Z

Okay. We're looking at what might be causing the continued connection issues.

servidor_ig · 2019-10-23T14:57:07.512Z

might be premature but two of my apps are working. I'll wait for an official announcement

berno · 2019-10-23T15:00:11.282Z

2 apps with connection to different DB's also started working in the last few minutes.

joe_h · 2019-10-23T15:06:23.004Z

Working here too - just awaiting the green light that it's fixed.

florescorreia · 2019-10-23T15:06:51.714Z

Mine is still not working...

G_ah · 2019-10-23T15:08:35.793Z

Try clicking 'Restart Application' in shinyapps.io/admin. They seem to be working again after restarting and then opening in a fresh browser

andy_kipp · 2019-10-23T15:08:53.533Z

We're going to post an update to the status page soon, but I believe we've identified and fixed the issue causing the connection issues.

saso_008 · 2019-10-23T15:29:54.023Z

i want restart but get error
Unable to dispatch task for application=1321206, there are 1 tasks in progress

servidor_ig · 2019-10-23T16:30:52.430Z

nothing yet? I guess it's not fully solved (although my apps are working, but I can't communicate it officially here. I really would like to avoid the 24h downtime...)

florescorreia · 2019-10-23T16:50:39.845Z

Still the same error...:
Error in curl::curl_fetch_memory(url, handle = handle) :
Could not resolve host: shinyapps-upload.s3.amazonaws.com
Calls: ... tryCatch -> tryCatchList -> tryCatchOne ->
Timing stopped at: 0.507 0 0.507
Execution halted

skynet5d · 2019-10-23T16:53:49.825Z

It works for me too. Thanks for your help! It was a great first experience on the community forum!

servidor_ig · 2019-10-23T16:54:23.729Z

maybe deploy still has problems, and maybe that's why there's no announcement yet.

florescorreia · 2019-10-23T17:54:15.197Z

Yes. Must be it. A lot of people waiting for me to deploy...

servidor_ig · 2019-10-23T18:05:43.605Z

they sent a mail, they reverted some changes that affected us. maybe you can try again. wish you luck

florescorreia · 2019-10-23T19:46:20.720Z

I'm deploying from ubuntu. I have installed a new R version (3.6) and all packages needed for my shiny application. Nothing works. Still get the same message when trying to deploy:
Preparing to deploy application...DONE
Uploading bundle for application: 931705...Error in curl::curl_fetch_memory(url, handle = handle) :
Could not resolve host: shinyapps-upload.s3.amazonaws.com
Calls: ... tryCatch -> tryCatchList -> tryCatchOne ->
Could you please help me?