Error emptying the trash in RStudio.cloud

#6

Yes. Understood. It would still be great if the issue could be resolved. It seems to me some disk issues behind the scenes in the containers. Many thanks.

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#7

I should have added that on the flip side, given the early development phase, reporting problems is very helpful! :grin:

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#8

I should add a bit more information in case this helps. We're using Rstudio as part of our analytics program at Harvard (Harvard Business Analytics Program). I remember a couple months ago (around July 26, 2018) there were a couple days when everyone in my cohort seemed to have issues using Rstudio.cloud. The system was unavailable. The environment was down and my professor said he had contacted someone at the company. Rstudio.cloud service was restored but since then I started running into this issue. Thanks again.

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#9

We will try to get this sorted out in the next week or so. Our apologies.

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#10

Hi,

I went in and manually unstuck these volumes. Can you try deleting the project again?

-Andy

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#11

Thank you Andy. In my case the projects are in the Recycle bin and I can neither delete them nor restore them. Unfortunately I just tried that action again and with the same result.

Task 557614516 failed: Unhandled Exception: Child Task 557614520 error: Unhandled Exception: {"message":"VolumeDriver.Mount: Error creating mount record for volume='d4b3ca6f-a8d7-4127-804f-e99f68a6c6b2': HTTP 400: Unable to mount

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#12

Oh dear. Can you send me the project ID or URL for the project you are attempting to delete? I'd like to take a closer look to determine why these are not deleting. You can DM me if you prefer.

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#13

Hi Andy, I don't know how to get the project IDs. I cannot restore these projects from Trash or delete them from there. Is there any secure way for me to provide my ID/pw so you could see the issue and help troubleshoot? Thank you.

It looks like this for me.

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#14

That's okay. If you head to the "account" page on the right hand nav menu, you can send me your account ID. I can take it from there.

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#15

Thank you Andy. Id is 138746. Please let me know if you need anything else.

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#16

I just wanted to follow up on this. Did you have a chance to take a look? Thanks so much!

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#17

I'll try to pick up where Andy left off later today.

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#18

Thank you Josh. Really appreciate you looking into this.

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#19

Josh, Andy, Any luck looking into this issue for me. Thank you.

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#20

I unstuck several of the projects' problematic volumes, but possibly not all of them. Could you please try again and let me know what happens?

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#21

Thanks a lot, Josh. Most of them cleared away but 2 still remain. Could you please do your magic one more time. Thanks again.

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#22

Okay, try once more please.

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#23

This is now resolved. Thank you very much.

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#24

If your question's been answered (even by you!), would you mind choosing a solution? It helps other people see which questions still need help, or find solutions if they have similar problems. Here’s how to do it:

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closed #25

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

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