Error: The Rstudio server is taking a long time to respond. It is possible your R session has become unresponsive. Do you wish to terminate?"

rstudio

#1

Hi There, I have packaged and installed R and Rstudio for users in my environment. It works for most but I have a bout 5 users who when launching Rstudio it just loads and then eventually the above stated error appears. I Can replicate the issue but only if Rstudio is launched before R3.4.4 is launched/installed.

The folder structure created in the R state file is incomplete and missing - Client state, PCS, Viewer-cache, admin registry, rmd-outputs and saved_source_markers

RSession log file: 29 May 2018 05:51:16 [rsession-userid] WARNING Abort requested; LOGGED FROM: bool rstudio::session::connection::checkForAbort(rstudio_boost::shared_ptrrstudio::session::HttpConnection, rstudio_boost::function<void()>) C:\Users\Administrator\rstudio\src\cpp\session\http\SessionHttpConnectionUtils.cpp:137
Renamed state file - issue still occurs
Uninstalling does not remove the r desktop state file.

HKEY_LOCAL_MACHINE\Software\R-core\R\InstallPath
HKEY_LOCAL_MACHINE\Software\R-core\R[version]\InstallPath
HKEY_LOCAL_MACHINE\Software\R-core\R64\InstallPath
HKEY_LOCAL_MACHINE\Software\R-core\R64[version]\InstallPath
HKEY_LOCAL_MACHINE\Software\Wow6432Node\R-core\R\InstallPath
HKEY_LOCAL_MACHINE\Software\Wow6432Node\R-core\R[version]\InstallPath
HKEY_LOCAL_MACHINE\Software\Wow6432Node\R-core\R32\InstallPath
HKEY_LOCAL_MACHINE\Software\Wow6432Node\R-core\R32[version]\InstallPath

Re-Profiling user seems to delete all associated files, but only after uninstall and registry removal.
Issue still occurs after re-profile.
Have White listed and tested new version of Rstudio 1.1.45, same issue occurs.

Any help would be appreciated!


#2

I don't quite understand what this means -- presumedly, R and RStudio should both already be installed before attempting to launch RStudio, and RStudio will attempt to discover + use R when it is launched.

Can you elaborate a bit further?


#3

Hi Kevin,

this is correct they should both be installed via our software centre where I have deployed them, before launching. However the users have mis-understood the instructions for installation. So the affected users have launched Rstudio before installing R. Unfortunately an uninstall and or troubleshooting listed above hasnt remedied the issue.