I have the R server and R shiny server I can only connect to the local network as I do to publish on the web, since with the public IP it does not work using ports 8787 or 3838
Do you have configured port forwarding in your router? Request to http://your_public_ip:3838 should be forwarded to your server's local IP
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This is more of a network configuration issue than a Shiny related one and is very system specific so I'm afraid I can't give you any more help since I don't know the specifics of your network infrastructure.
yes configuration is already on port 3838 tcp protocol , but I don't know if it's ok
thanks for your help friend