I think this is actually a great place for the question (especially since others may be able to find it if they run into similar issues). However, it has the downside of sometimes getting lost (i.e. I missed this message, sorry
)
The other downside of a public forum is that details like hostnames / IP addresses / etc. should not be shared for privacy reasons (and IIRC RStudio Community will block your post if it detects any such info).
The other forum I mentioned was RStudio Support, which you are definitely welcome to reach out to! They will definitely need more details (and perhaps a diagnostic bundle to do more assistance though). If you're having a hard time deciding, your RStudio Customer Success representative is always a safe bet and can help route your request!
That said, there are often people internally to your organization that can be helpful to escalate to as well!
To resolve the issue, I typically think of network access with several layers:
- Can the servers talk to each other (i.e. does firewall allow access). A simple tester like
netcat can be helpful here. nc -vz my-server-name.com 443
- If that works, can I make an authenticated request to that service? This varies based on protocol (i.e. database vs. HTTP), but there are various tools like
curl, isql, psql, the SQL Server variant that I can never remember the name of... (sqlcmd?), etc.
- Once you have tried with a simplified version, try using R / Python or whatever your code is going to do
I hope that helps!!