R Studio Desktop will not start-RunTime Error


#1

We have a few student computer labs on a university and ever since we installed the newest versions of R and R Studio, the latter will no longer open correctly under non-admin accounts. When a user is logged in it gives a Runtime error but when it is an administrator it opens up without any issues. Does anyone have any recommendations or workarounds to get this program up and running?


#2

Can you share what the runtime error you’re seeing is? (A screenshot would be very helpful.)

Have you tried resetting RStudio’s state on each user’s machine? https://support.rstudio.com/hc/en-us/articles/200534577-Resetting-RStudio-Desktop-s-State


#3

Hi here is a screenshot of the error that we are getting at startup.
r%20studio%20error

We’ve tried resetting the permissions to the R studio folder, giving the student group full control of the R Studio folder, uninstalling newer versions of R and R studio and reinstalling older versions.

Estephanie


#4

Would you be willing to try enabling Windows mini dumps? A mini dump will tell us a bit more about what’s going on at the point where RStudio is crashing. See https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx for more information.

If you want to perform the above steps automatically, the steps described above can also be accomplished by downloading and running the enable-minidumps.reg file located here:

After doing this, you can try restarting the machine, and then attempt to launch RStudio. If the crash is caught, then you should see a mini dump generated in the user’s home folder, in a folder called CrashDumps. If you’re able to get that generated, you could then try to send it over to us.


#5

Hello, Are you still getting this issue? If not, how did you fix it? I upgrading my R and RStudio version today and now I am getting the same error on Windows 10. I am now running RStudio-1.1.423 with R 3.4.3. I reset the state of RStudio, and that didn’t fix the issue. However, I find if I start RStudio as administrator it will open fine. It would be nice to not have to run as administrator if anyone knows of a fix.

Thanks,
Derek


#6

I was able to load the crashdump and got the following:

Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 16299 MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
16299.15.x86fre.rs3_release.170928-1534
Machine Name:
Debug session time: Wed Feb 21 08:42:12.000 2018 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 0:00:07.000
................................................................
..............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7c8.11b0): Unknown exception - code 40000015 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000003 edi=00000003
eip=77a5ed1c esp=01beef2c ebp=01bef0bc iopl=0         nv up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000202
ntdll!NtWaitForMultipleObjects+0xc:
77a5ed1c c21400          ret     14h

#7

Can you share the actual minidump file (e.g. as a link on DropBox or similar)? What I’m hoping to see is the actual stack trace at the time when the exception is thrown.


#8

For anyone else who ends up with this issue, I just got past it by installing the latest daily build for my operating system. At least I can open RStudio now without having to be the administrator.