We have a few student computer labs on a university and ever since we installed the newest versions of R and R Studio, the latter will no longer open correctly under non-admin accounts. When a user is logged in it gives a Runtime error but when it is an administrator it opens up without any issues. Does anyone have any recommendations or workarounds to get this program up and running?
R Studio Desktop will not start-RunTime Error
kevinushey
#2
Can you share what the runtime error you're seeing is? (A screenshot would be very helpful.)
Have you tried resetting RStudio's state on each user's machine? https://support.rstudio.com/hc/en-us/articles/200534577-Resetting-RStudio-Desktop-s-State
aghelp
#3
Hi here is a screenshot of the error that we are getting at startup.
We've tried resetting the permissions to the R studio folder, giving the student group full control of the R Studio folder, uninstalling newer versions of R and R studio and reinstalling older versions.
Estephanie
kevinushey
#4
Would you be willing to try enabling Windows mini dumps? A mini dump will tell us a bit more about what's going on at the point where RStudio is crashing. See https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx for more information.
If you want to perform the above steps automatically, the steps described above can also be accomplished by downloading and running the enable-minidumps.reg file located here:
https://gist.github.com/kevinushey/1203be4c22545559e2468496aa3af17a
After doing this, you can try restarting the machine, and then attempt to launch RStudio. If the crash is caught, then you should see a mini dump generated in the user's home folder, in a folder called CrashDumps. If you're able to get that generated, you could then try to send it over to us.
geoderek
#5
Hello, Are you still getting this issue? If not, how did you fix it? I upgrading my R and RStudio version today and now I am getting the same error on Windows 10. I am now running RStudio-1.1.423 with R 3.4.3. I reset the state of RStudio, and that didn't fix the issue. However, I find if I start RStudio as administrator it will open fine. It would be nice to not have to run as administrator if anyone knows of a fix.
Thanks,
Derek
geoderek
#6
I was able to load the crashdump and got the following:
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 16299 MP (8 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
16299.15.x86fre.rs3_release.170928-1534
Machine Name:
Debug session time: Wed Feb 21 08:42:12.000 2018 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 0:00:07.000
................................................................
..............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(7c8.11b0): Unknown exception - code 40000015 (first/second chance not available)
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000 esi=00000003 edi=00000003
eip=77a5ed1c esp=01beef2c ebp=01bef0bc iopl=0 nv up ei pl nz na po nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202
ntdll!NtWaitForMultipleObjects+0xc:
77a5ed1c c21400 ret 14h
kevinushey
#7
Can you share the actual minidump file (e.g. as a link on DropBox or similar)? What I'm hoping to see is the actual stack trace at the time when the exception is thrown.