Rstudio 1.1.383 Issue on Startup?


#1

I’ve tried re-installing multiple times along with colleagues and we keep seeing the spinning wheel just hang.

Rstudio_Hang

Is it just us or are others experiencing this issue as well? =(


#2

Can confirm. For me, it happens with the zip/tarball.


#3

Thanks for reporting this. We haven’t been able to reproduce it, however. :-/ Could you tell us a little more about your environment?

  1. What operating system and version of R are you using?
  2. Does the previous release of RStudio (1.0.153) work on the same machine?
  3. Can you run a diagnostic report and send us the output? Here’s how: https://support.rstudio.com/hc/en-us/articles/200321257-Running-a-Diagnostics-Report

#4

Sure =)

  1. Windows 7 x64. R 3.4.2
  2. Yes!
  3. Sure, see below:

[1] “1.1.383”

$R
[1] “C:\PROGRA~1\R\R-34~1.2\bin\x64\R.exe”

$pdflatex
[1] “C:\Users\H391066\AppData\Local\Programs\MIKTEX~1.9\miktex\bin\x64\pdflatex.exe”

$bibtex
[1] “C:\Users\H391066\AppData\Local\Programs\MIKTEX~1.9\miktex\bin\x64\bibtex.exe”

$gcc
[1] “c:\Rtools\mingw_32\bin\gcc.exe”

$git
[1] “”

$svn
[1] “”

R version 3.4.2 (2017-09-28)
Platform: x86_64-w64-mingw32/x64 (64-bit)
Running under: Windows 7 x64 (build 7601) Service Pack 1

Matrix products: default

locale:
[1] LC_COLLATE=English_United States.1252
[2] LC_CTYPE=English_United States.1252
[3] LC_MONETARY=English_United States.1252
[4] LC_NUMERIC=C
[5] LC_TIME=English_United States.1252

attached base packages:
[1] stats graphics grDevices utils datasets methods base

loaded via a namespace (and not attached):
[1] compiler_3.4.2 tools_3.4.2

SysInfo:
sysname release
"Windows" “7 x64"
version nodename
"build 7601, Service Pack 1” “CSWALAM3529375"
machine login
"x86-64” “H391066"
user effective_user
"H391066” “H391066”

R Version:
_
platform x86_64-w64-mingw32
arch x86_64
os mingw32
system


#5

I can also confirm the problem with startup. The problem occurres when I try to start Rstudio as a local user on my win 10 machine. When I use “Run as administrator” the program starts up OK.
With Rstudio 1.0.153 I didnt have this problem with my local user.


#6

Yes, I have the same problem. It also happened in the 1.1 preview release. 1.0 works fine.
image


#7

If you haven’t already, you might try resetting RStudio’s state to see if that makes a difference.

Is there anything else unique about the environment in which you’re using RStudio? Thus far, the IDE and QA teams have been unable to replicate this issue.


#8

I can confirm that resetting my RStudio state fixed this same problem I was having starting RStudio 1.1.


#9

I tried restting my RStudio state per instructions above but no luck =(

RStudio v 1.1.383 just seems to hang for us but 1.0.153 works fine… so strange.

I can’t think of any other issues besides firewall issues perhaps?


#10

I’ve had the same issue, and resetting the state worked for me. Previous release worked fine.

My setup is similar to adan’s above.

Windows 10 x64 (Enterprise)
R 3.4.1
RStudio 1.1.383

Edit: I was a little hasty. Resetting the state fixes it temporarily, however closing RStudio down and restarting causes the same issue to occur. And I don’t seem to be able to open files.


#11

I can also confirm the problem with startup. When I use “Run as administrator” I still get the same issue. Does anyone have an older version of Rstudio?


#12

I (and my colleagues) have the same problem with an older version of RStudio (1.0.143). Selecting ‘Terminate R’ and restarting RStudio (sometimes more than once) temporarily fixes the problem.

Basically, each time I start RStudio (or select ‘Session | New Session’), there’s seems to be a certain probability p that I will only get a spinning wheel and (eventually) an error message, and a corresponding probability 1 − p that RStudio will successfully launch and work correctly, with no issues at all.

Resetting the RStudio profile is only a temporary fix (and doesn’t even always work).

Perhaps relevant system info:
OS: Windows 7, 64-bit.
R version: 3.4.0.
The R library folder is stored on a (somewhat slow) network drive.


#13

resetting Rstudio’s state worked for me. Thanks.


#14

Resetting Rstudio Desktop allowed me to get it into Rstudio but it is very temperamental and I am having to constantly reset Rstudio Desktop to get back into Rstudio. When I got into Rstudio I notice a huge drop in speed in how it operates for example: opening new scripts is taking over 1 minute to open, is this normal?

Details about my environment:

Q1. What operating system and version of R are you using?
A. Windows 7 x64, R-3.4.2

Q2. Does the previous release of RStudio (1.0.153) work on the same machine?
A. Yes (however I can’t find the old .exe file to return back to that version :confused: )

Q3. Can you run a diagnostic report and send us the output?
A. Please see below.
[1] “1.1.383”

$R
[1] “C:\PROGRA~1\R\R-34~1.2\bin\x64\R.exe”

$pdflatex
[1] “C:\PROGRA~1\MIKTEX~1.9\miktex\bin\x64\pdflatex.exe”

$bibtex
[1] “C:\PROGRA~1\MIKTEX~1.9\miktex\bin\x64\bibtex.exe”

$gcc
[1] “”

$git
[1] “C:\PROGRA~1\Git\cmd\git.exe”

$svn
[1] “”

R version 3.4.2 (2017-09-28)
Platform: x86_64-w64-mingw32/x64 (64-bit)
Running under: Windows 7 x64 (build 7601) Service Pack 1

Matrix products: default

locale:
[1] LC_COLLATE=English_United Kingdom.1252
[2] LC_CTYPE=English_United Kingdom.1252
[3] LC_MONETARY=English_United Kingdom.1252
[4] LC_NUMERIC=C
[5] LC_TIME=English_United Kingdom.1252

attached base packages:
[1] stats graphics grDevices utils datasets methods base

loaded via a namespace (and not attached):
[1] compiler_3.4.2 tools_3.4.2

SysInfo:
sysname release
"Windows" “7 x64"
version nodename
"build 7601, Service Pack 1” “PC76307LD"
machine login
"x86-64” “USERID"
user effective_user
"USERID” “USERID”

R Version:
_
platform x86_64-w64-mingw32
arch x86_64
os mingw32
system x86_64, mingw32
status
major 3
minor 4.2
year 2017
month 09
day 28
svn rev 73368
language R
version.string R version 3.4.2 (2017-09-28)
nickname Short Summer
$ALLUSERSPROFILE
[1] “C:\ProgramData”

$APPDATA
[1] “C:\Users\USERID\AppData\Roaming”

$CLICOLOR_FORCE
[1] “1”

$CommonProgramFiles
[1] “C:\Program Files\Common Files”

$CommonProgramFiles(x86)
[1] “C:\Program Files (x86)\Common Files”

$CommonProgramW6432
[1] “C:\Program Files\Common Files”

$COMPUTERNAME
[1] “PCNUMBER”

$NUMBER_OF_PROCESSORS
[1] “8”

$OS
[1] “Windows_NT”

$PROCESSOR_ARCHITECTURE
[1] “AMD64”

$PROCESSOR_IDENTIFIER
[1] “Intel64 Family 6 Model 60 Stepping 3, GenuineIntel”

$PROCESSOR_LEVEL
[1] “6”

$PROCESSOR_REVISION
[1] “3c03”

$ProgramData
[1] “C:\ProgramData”

$ProgramFiles
[1] “C:\Program Files”

$ProgramFiles(x86)
[1] “C:\Program Files (x86)”

$ProgramW6432
[1] “C:\Program Files”

$PROMPT
[1] “$P$G”

$R_ARCH
[1] “/x64”

$R_COMPILED_BY
[1] “gcc 4.9.3”

$SystemDrive
[1] “C:”

$SystemRoot
[1] “C:\WINDOWS”

$TEMP
[1] “C:\Users\USERID\AppData\Local\Temp”

$TERM
[1] “xterm-256color”

$TMP
[1] “C:\Users\USERID\AppData\Local\Temp”

$USERNAME
[1] “USERID”

$USERPROFILE
[1] “C:\Users\USERID”

$windir
[1] “C:\WINDOWS”

[1] “.GlobalEnv” “tools:rstudio” “package:stats”
[4] “package:graphics” “package:grDevices” “package:utils”
[7] “package:datasets” “package:methods” “Autoloads”
[10] "package:base"
Log file: rdesktop.log

(Empty)

Log file: rsession-USERID.log

(Empty)


#15

I think I know why my Rstudio keeps throwing errors. My Home is a network drive and not on my C:

I ran what this person suggested and it seems to be ok.


I ran the following to find out my HOME directory:

$ echo $HOME

This returns /h/ - my Home drive on the network

If you run:

$ setx HOME $USERPROFILE (in bash)

OR

setx HOME “%USERPROFILE%” (in CMD)



#16

Hi, thanks a lot larefly that fixed my problems, I was also using a network drive as home.


#17

I wondered about this too. My default home drive is also a network drive, which I was suspicious of…
Haven’t tried your fix yet as I have things I need to get done, but will try soon.

Anyone from the RStudio team able to investigate this further?


#18

I’ve tried the above solutions (setting the home drive, resetting RStudio desktop) but still have the same problems. The install doesn’t work on my work laptop, but it works fine for my personal machine. Could it be related to some firewall settings?


#19

ok, I am having the same problem again. And it is only with one project, switching to other project works fine but not this one project. I also have my home directory on a network drive.


#20

Hi everyone,

We at RStudio have spent some time attempting to reproduce this, but have been unsuccessful in figuring out what’s going on thus far. We’ll continue to investigate and update if we’re able to discover what’s going on.

Thanks,
Kevin