Rstudio blank upon opening (doesn't work when at home)

support-feedback
#1

Hi. When I open RStudio the application appears empty. I can see the menu buttons, but can't interact with them, and I can't see the console or anything else. I believe it is an internet problem, because Rstudio works when I'm on campus just not at home. I made sure to allow rstudio.exe access through my firewall, but this didn't change anything. I'd appreciate any help to figure out what is causing this problem. I ran diagnostics if that helps: https://pastebin.com/jPp8AB7v

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#2

Do you have any better luck with the preview release?

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#3

Hi Kevin. I tried the preview release, but unfortunately it still doesn't work. I still believe this is an internet problem, but I've noticed that even though it is blank upon opening it continuously increases its RAM used when open.

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#4

Just to confirm, is it the RStudio process consuming memory, or RStudio R Session?

You might also try resetting RStudio's state: https://support.rstudio.com/hc/en-us/articles/200534577-Resetting-RStudio-Desktop-s-State

Are you working with files / packages located on a networked filesystem or anything like that?

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#5

I think I made progress as to why it takes up so much memory! When I went into Task Manager and clicked on the little arrow so I could see which processes were running with RStudio I saw that RStudio kept creating "git for windows" processes which rapidly took up a lot of memory. This must surely be related to the problem, right?

To answer your questions, I have tried resetting RStudio's state and I'm not working with files/packages located on a networked filesystem.

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#6

That's surprising -- this does sound like an issue that should've been fixed in the preview release; see https://github.com/rstudio/rstudio/pull/2148.

To confirm whether you might be bumping into the same issue: in your folder, are the .Rproj.user and .git folders hidden folders? Or are they regular visible folders?

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closed #7

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