RStudio Preview IDE RStudio-1.2.1139 Screen is black

I am hoping to install any flavor of the RStudio Preview IDE. I downloaded and installed both the RStudio-1.2.1139 and RStudio-1.2.1091 installers with the same result. Upon opening, I am unable to see the Menu bar but not the pane windows are black.

The diagnostics report text is as follows:

[1] "1.2.1139"

$R
[1] "C:\PROGRA~1\MIE74D~1\ROPEN~1\R-3.5.1\bin\x64\R.exe"

$pdflatex
[1] "C:\Users\gfalk\AppData\Local\Programs\MiKTeX 2.9\miktex\bin\x64\pdflatex.exe"

$bibtex
[1] "C:\Users\gfalk\AppData\Local\Programs\MiKTeX 2.9\miktex\bin\x64\bibtex.exe"

$gcc
[1] "c:\Rtools\mingw_32\bin\gcc.exe"

$git
[1] "C:\PROGRA~1\Git\cmd\git.exe"

$svn
[1] ""

R version 3.5.1 (2018-07-02)
Platform: x86_64-w64-mingw32/x64 (64-bit)
Running under: Windows 10 x64 (build 17134)

Matrix products: default

locale:
[1] LC_COLLATE=English_United States.1252
[2] LC_CTYPE=English_United States.1252
[3] LC_MONETARY=English_United States.1252
[4] LC_NUMERIC=C
[5] LC_TIME=English_United States.1252

attached base packages:
[1] stats graphics grDevices utils datasets methods base

other attached packages:
[1] RevoUtils_11.0.1 RevoUtilsMath_11.0.0

loaded via a namespace (and not attached):
[1] compiler_3.5.1 tools_3.5.1

SysInfo:
sysname release version nodename machine
"Windows" "10 x64" "build 17134" "OSFA-4G01DH2" "x86-64"
login user effective_user
"gfalk" "gfalk" "gfalk"

R Version:
_
platform x86_64-w64-mingw32
arch x86_64
os mingw32
system x86_64, mingw32
status
major 3
minor 5.1
year 2018
month 07
day 02
svn rev 74947
language R
version.string R version 3.5.1 (2018-07-02)
nickname Feather Spray
$ALLUSERSPROFILE
[1] "C:\ProgramData"

$APPDATA
[1] "C:\Users\gfalk\AppData\Roaming"

$ChocolateyInstall
[1] "C:\ProgramData\chocolatey"

$ChocolateyLastPathUpdate
[1] "Tue Jul 17 08:05:50 2018"

$CLICOLOR_FORCE
[1] "1"

$CommonProgramFiles
[1] "C:\Program Files\Common Files"

$CommonProgramFiles(x86)
[1] "C:\Program Files (x86)\Common Files"

$CommonProgramW6432
[1] "C:\Program Files\Common Files"

$COMPUTERNAME
[1] "OSFA-4G01DH2"

$ComSpec
[1] "C:\WINDOWS\system32\cmd.exe"

$DriverData
[1] "C:\Windows\System32\Drivers\DriverData"

$ES_HOME
[1] "C:\Program Files\Elastic\Elasticsearch\6.4.2\"

$ES_PATH_CONF
[1] "C:\ProgramData\Elastic\Elasticsearch\config"

$FPS_BROWSER_APP_PROFILE_STRING
[1] "Internet Explorer"

$FPS_BROWSER_USER_PROFILE_STRING
[1] "Default"

$FSHARPINSTALLDIR
[1] "C:\Program Files (x86)\Microsoft SDKs\F#\4.1\Framework\v4.0\"

$GFORTRAN_STDERR_UNIT
[1] "-1"

$GFORTRAN_STDOUT_UNIT
[1] "-1"

$GIT_LFS_PATH
[1] "C:\Program Files\Git LFS"

$HOME
[1] "C:/Users/gfalk/Documents"

$HOMEDRIVE
[1] "C:"

$HOMEPATH
[1] "\Users\gfalk"

$LOCALAPPDATA
[1] "C:\Users\gfalk\AppData\Local"

$LOGONSERVER
[1] "\\WP-MYDC02"

$MSMPI_BIN
[1] "C:\Program Files\Microsoft MPI\Bin\"

$MSYS2_ENV_CONV_EXCL
[1] "R_ARCH"

$MYSQLCONNECTOR_ASSEMBLIESPATH
[1] "C:\Program Files (x86)\MySQL\Connector.NET 6.9\Assemblies\v4.5"

$NUMBER_OF_PROCESSORS
[1] "8"

$OneDrive
[1] "C:\Users\gfalk\OneDrive"

$OS
[1] "Windows_NT"

$PATH
[1] "C:\Program Files\Microsoft\R Open\R-3.5.1\bin\x64;C:\RBuildTools\3.5\bin;C:\Rtools\bin;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\iCLS\;C:\Program Files\Intel\Intel(R) Management Engine Components\iCLS\;c:\Rtools\bin;c:\Rtools\mingw_32\bin;C:\Program Files\Microsoft MPI\Bin\;C:\ProgramData\Oracle\Java\javapath;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\dotnet\;C:\Program Files\MySQL\MySQL Utilities 1.6\;C:\Program Files\Git\cmd;C:\Program Files (x86)\Symantec\VIP Access Client\;C:\Strawberry\c\bin;C:\Strawberry\perl\site\bin;C:\Strawberry\perl\bin;C:\Program Files\Git LFS;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Microsoft VS Code\bin;C:\Program Files\Microsoft VS Code Insiders\bin;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files\Intel\Intel(R) Management Engine Components\DAL;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT;C:\Program Files\Intel\Intel(R) Management Engine Components\IPT;C:\ProgramData\chocolatey\bin;C:\Ruby25-x64\bin;C:\Users\gfalk\AppData\Local\Programs\Python\Python36-32\Scripts\;C:\Users\gfalk\AppData\Local\Programs\Python\Python36-32\;C:\Program Files\Microsoft VS Code\bin;C:\Windows\System32;C:\Program Files\Microsoft VS Code Insiders\bin;C:\Users\gfalk\AppData\Local\atom\bin;C:\Users\gfalk\AppData\Local\rodeo\app-2.5.2\bin;C:\Users\gfalk\AppData\Local\Microsoft\WindowsApps;C:\Users\gfalk\AppData\Local\Programs\Microsoft VS Code Insiders\bin;C:\Users\gfalk\AppData\Local\Programs\Microsoft VS Code\bin;C:\Users\gfalk\AppData\Local\Programs\MiKTeX 2.9\miktex\bin\x64\"

$PATHEXT
[1] ".COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC;.PY;.RB;.RBW"

$PROCESSOR_ARCHITECTURE
[1] "AMD64"

$PROCESSOR_IDENTIFIER
[1] "Intel64 Family 6 Model 94 Stepping 3, GenuineIntel"

$PROCESSOR_LEVEL
[1] "6"

$PROCESSOR_REVISION
[1] "5e03"

$ProgramData
[1] "C:\ProgramData"

$ProgramFiles
[1] "C:\Program Files"

$ProgramFiles(x86)
[1] "C:\Program Files (x86)"

$ProgramW6432
[1] "C:\Program Files"

$PROMPT
[1] "$P$G"

$PSModulePath
[1] "C:\Program Files\WindowsPowerShell\Modules;C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules;C:\Program Files (x86)\Microsoft SQL Server\130\Tools\PowerShell\Modules\;C:\Program Files\WindowsPowerShell\Modules\;C:\Program Files (x86)\Microsoft SDKs\Azure\PowerShell\ResourceManager\AzureResourceManager\;C:\Program Files (x86)\Microsoft SDKs\Azure\PowerShell\ServiceManagement\;C:\Program Files (x86)\Microsoft SDKs\Azure\PowerShell\Storage\"

$PUBLIC
[1] "C:\Users\Public"

$QT_D3DCREATE_MULTITHREADED
[1] "1"

$R_ARCH
[1] "/x64"

$R_COMPILED_BY
[1] "gcc 4.9.3"

$R_DOC_DIR
[1] "C:/PROGRA~1/MIE74D~1/ROPEN~1/R-3.5.1/doc"

$R_HOME
[1] "C:/PROGRA~1/MIE74D~1/ROPEN~1/R-3.5.1"

$R_LIBS_USER
[1] "C:/Users/gfalk/Documents/R/win-library/3.5"

$R_USER
[1] "C:/Users/gfalk/Documents"

$RMARKDOWN_MATHJAX_PATH
[1] "C:/Program Files/RStudio/resources/mathjax-26"

$RS_LOCAL_PEER
[1] "\\.\pipe\26550-rsession"

$RS_RPOSTBACK_PATH
[1] "C:/Program Files/RStudio/bin/rpostback"

$RS_SHARED_SECRET
[1] "63341846741"

$Rscript
[1] "C:\Program Files\Microsoft\R Open\R-3.5.1\bin\Rscript.exe"

$RSTUDIO
[1] "1"

$RSTUDIO_CONSOLE_COLOR
[1] "256"

$RSTUDIO_CONSOLE_WIDTH
[1] "80"

$RSTUDIO_MSYS_SSH
[1] "C:/Program Files/RStudio/bin/msys-ssh-1000-18"

$RSTUDIO_PANDOC
[1] "C:/Program Files/RStudio/bin/pandoc"

$RSTUDIO_SESSION_PORT
[1] "26550"

$RSTUDIO_USER_IDENTITY
[1] "gfalk"

$RSTUDIO_WINUTILS
[1] "C:/Program Files/RStudio/bin/winutils"

$SESSIONNAME
[1] "Console"

$SystemDrive
[1] "C:"

$SystemRoot
[1] "C:\WINDOWS"

$TEMP
[1] "C:\Users\gfalk\AppData\Local\Temp"

$TERM
[1] "xterm-256color"

$TMP
[1] "C:\Users\gfalk\AppData\Local\Temp"

$USERDNSDOMAIN
[1] "MSMYID.UGA.EDU"

$USERDOMAIN
[1] "MYID"

$USERDOMAIN_ROAMINGPROFILE
[1] "MYID"

$USERNAME
[1] "gfalk"

$USERPROFILE
[1] "C:\Users\gfalk"

$VS150COMCOMNTOOLS
[1] "C:\Program Files (x86)\Microsoft Visual Studio\2017\Community\Common7\Tools\"

$windir
[1] "C:\WINDOWS"

[1] ".GlobalEnv" "tools:rstudio" "package:RevoUtils"
[4] "package:stats" "package:graphics" "package:grDevices"
[7] "package:utils" "package:datasets" "package:RevoUtilsMath"
[10] "package:methods" "Autoloads" "package:base"
Log file: rdesktop.log

22 Dec 2017 12:05:45 [rdesktop] ERROR system error 231 (All pipe instances are busy); OCCURRED AT: virtual void rstudio::core::http::NamedPipeAsyncClient::connectAndWriteRequest() C:/Users/Administrator/rstudio/src/cpp/core/include/core/http/NamedPipeAsyncClient.hpp:84; LOGGED FROM: void rstudio::desktop::NetworkReply::onError(const rstudio::core::Error&) C:\Users\Administrator\rstudio\src\cpp\desktop\DesktopNetworkReply.cpp:288
22 Dec 2017 12:05:45 [rdesktop] ERROR system error 231 (All pipe instances are busy); OCCURRED AT: virtual void rstudio::core::http::NamedPipeAsyncClient::connectAndWriteRequest() C:/Users/Administrator/rstudio/src/cpp/core/include/core/http/NamedPipeAsyncClient.hpp:84; LOGGED FROM: void rstudio::desktop::NetworkReply::onError(const rstudio::core::Error&) C:\Users\Administrator\rstudio\src\cpp\desktop\DesktopNetworkReply.cpp:288
02 Jan 2018 20:07:24 [rdesktop] ERROR system error 231 (All pipe instances are busy); OCCURRED AT: virtual void rstudio::core::http::NamedPipeAsyncClient::connectAndWriteRequest() C:/Users/Administrator/rstudio/src/cpp/core/include/core/http/NamedPipeAsyncClient.hpp:84; LOGGED FROM: void rstudio::desktop::NetworkReply::onError(const rstudio::core::Error&) C:\Users\Administrator\rstudio\src\cpp\desktop\DesktopNetworkReply.cpp:288
21 Feb 2018 13:19:39 [rdesktop] ERROR system error 232 (The pipe is being closed); OCCURRED AT: void rstudio::core::http::AsyncClient::handleWrite(const rstudio_boost::system::error_code&) [with SocketService = rstudio_boost::asio::windows::basic_stream_handle<>] C:/Users/Administrator/rstudio/src/cpp/core/include/core/http/AsyncClient.hpp:330; LOGGED FROM: void rstudio::desktop::NetworkReply::onError(const rstudio::core::Error&) C:\Users\Administrator\rstudio\src\cpp\desktop\DesktopNetworkReply.cpp:288

Can you also let us know what kind of system you have? In particular, it'd be useful to know what kind of video card you have (in case this is a GPU issue).

Hi Kevin,

Thank you for your email. As requested:

  • Computer: Dell OptiPlex 7040
  • O/S:
  • Edition: Windows 10 Enterprise
  • Version: 1803
  • OS build: 17134.285
  • Monitors:
  • Dell P2715Q (DP4k30)
  • Dell U2415 (DisplayPort)
  • Dell U2415(miniDisplayPort)
  • Dell U2415 (miniDisplayPort)
  • Video Card: AMD Radeon (TM) R5-340X

If you have any questions, please let me know.

Regards,

Glen

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