Had an issue today where our RStudio Server Pro decided it was no longer licensed so shutdown and prevented production workloads ;-(
It is licensed and has another 74 days to go:
rstudio-server license-manager status
RStudio License Manager 1.2.1335-1
-- Local license status --
Status: Activated
Product-Key: XXXX-XXXX-XXXX-XXXx-XXXX-XXXX-XXXX
Has-Key: Yes
Has-Trial: Yes
Enable-Launcher: 0
Users: 0
Sessions: 0
Expiration: 2019-12-06 00:00:00
Days-Left: 74
License-Scope: System
-- Floating license status --
License server not in use.
It was activated off-line (because we're behind a firewall, and have a proxy), and I re-activated it offline to get it restarted so I'm not sure why it's trying to connect to an external server to verify?
Seeing this in the logs, it tries to verify every 12 hours:
grep license-manager /var/log/messages
Sep 22 14:31:21 kscprod-bio5 license-manager[68419]: ERROR Error verify: (20): The product is activated however the license manager is currently unable to connect to the license server to verify the activation.|||||| Please ensure that you can make a connection to the activation server and then re-activate the product.|||||| If internet connections are permanently unavailable on this system you should re-activate using an offline activation (see the License Management chapter of the server Admin Guide for details on offline activation).; LOGGED FROM: void rstudio::activation::Result::reportError(const string&, rstudio::core::activation::LicError, const string&) const /var/lib/jenkins/workspace/IDE_pro-pipeline_v1.2/src/cpp/activation/ActivationResult.cpp:55
Sep 23 02:31:46 kscprod-bio5 license-manager[169507]: ERROR Error verify: (20): The product is activated however the license manager is currently unable to connect to the license server to verify the activation.|||||| Please ensure that you can make a connection to the activation server and then re-activate the product.|||||| If internet connections are permanently unavailable on this system you should re-activate using an offline activation (see the License Management chapter of the server Admin Guide for details on offline activation).; LOGGED FROM: void rstudio::activation::Result::reportError(const string&, rstudio::core::activation::LicError, const string&) const /var/lib/jenkins/workspace/IDE_pro-pipeline_v1.2/src/cpp/activation/ActivationResult.cpp:55
Sep 23 14:32:12 kscprod-bio5 license-manager[279842]: ERROR Error verify: (19): The product is activated however the license manager is currently unable to connect to the license server to verify the activation.|||||| Please ensure that you can make a connection to the activation server and then re-activate the product.|||||| If internet connections are permanently unavailable on this system you should re-activate using an offline activation (see the License Management chapter of the server Admin Guide for details on offline activation).; LOGGED FROM: void rstudio::activation::Result::reportError(const string&, rstudio::core::activation::LicError, const string&) const /var/lib/jenkins/workspace/IDE_pro-pipeline_v1.2/src/cpp/activation/ActivationResult.cpp:55
Sep 23 14:32:37 kscprod-bio5 license-manager[279956]: ERROR Error verify: (19): The product is activated however the license manager is currently unable to connect to the license server to verify the activation.|||||| Please ensure that you can make a connection to the activation server and then re-activate the product.|||||| If internet connections are permanently unavailable on this system you should re-activate using an offline activation (see the License Management chapter of the server Admin Guide for details on offline activation).; LOGGED FROM: void rstudio::activation::Result::reportError(const string&, rstudio::core::activation::LicError, const string&) const /var/lib/jenkins/workspace/IDE_pro-pipeline_v1.2/src/cpp/activation/ActivationResult.cpp:55
Sep 23 14:32:37 kscprod-bio5 license-manager[279956]: ERROR Error verify: (19): Connection to the server failed. Ensure that you have a working internet connection, you've configured any required proxies, and your system's root CA certificate store is up to date; see https://rstudio.org/links/licensing_ssl for more information.; LOGGED FROM: void rstudio::activation::Result::reportError(const string&, rstudio::core::activation::LicError, const string&) const /var/lib/jenkins/workspace/IDE_pro-pipeline_v1.2/src/cpp/activation/ActivationResult.cpp:55
How can I stop it "calling home" as it's always going to fail.
thanx,
Russell