Unable to connect to Rstudio Server

Posit Professional products
1

We are unable to connect to our Rstudio installation on Ubuntu.

There is no output from sudo rstudio-server verify-installation on the command line. Does this mean that there are no errors or that the rstudio-server verify-installation command is not working?

Thanks,
Conor

2

I'm sorry to hear about your trouble! Is this an RStudio Server Pro installation? If so, definitely feel free to reach out to our professional support team at support@rstudio.com ! If I recall correctly off-hand, the verify-installation command is primarily intended for use with the Launcher. If you are not using the Job Launcher, you should probably resort to using the commands below.

A few other diagnostic pieces you can do to see if the service is up, or what is wrong:

rstudio-server status
journalctl -u rstudio-server
netstat -lntp

If you can share the output of these commands, that would be helpful (either here or when opening a support ticket)!

3

Cole,

Thank you for your reply. We fixed the problem with a reboot of the server. Also one of our researchers was working remotely and needed their IT department to open the port 8787.

All working now.

Thanks,
Conor

1 Like
4

This topic was automatically closed 21 days after the last reply. New replies are no longer allowed.

If you have a query related to it or one of the replies, start a new topic and refer back with a link.