Hi Friends,
I'm currently in the process of updating my Rstudio Team servers (Server Pro, Package Manager, & Connect) and updating my licenses.
I just updated Rstudio Package Manager but now I am unable to login to the package manager website and I am getting an HTTP ERROR 503. I am of course holding off on updating the other 2 servers until I figure this out. I'd love some help on troubleshooting where the actual problem is.
To update the license keys and server upgrade on an Ubuntu 18.04 I did the following:
$ sudo apt-get install gdebi-core
$ sudo wget https://s3.amazonaws.com/rstudio-package-manager/ubuntu/amd64/rstudio-pm_1.2.2-4_amd64.deb
$ sudo gdebi rstudio-pm_1.2.2-4_amd64.deb
$ sudo /opt/rstudio-pm/bin/license-manager deactivate
$ sudo /opt/rstudio-pm/bin/license-manager activate ************** (I put my license key here)
$ sudo systemctl restart rstudio-pm
When I look at the status of my server in my terminal and also in AWS - it is running and passing all systems checks!
sudo systemctl status rstudio-pm
● rstudio-pm.service - RStudio Package Manager
Loaded: loaded (/lib/systemd/system/rstudio-pm.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/rstudio-pm.service.d
└─user.conf
Active: active (running) since Wed 2021-03-17 14:41:41 UTC; 15min ago
Main PID: 8878 (rstudio-pm)
Tasks: 30 (limit: 4915)
CGroup: /system.slice/rstudio-pm.service
├─8878 /opt/rstudio-pm/bin/rstudio-pm --config /etc/rstudio-pm/rstudio-pm.gcfg
├─8929 /opt/rstudio-pm/ext/rstudio-launcher /var/lib/rstudio-pm/launcher_internal/ip-10-0-1-9/launcher.conf
└─8935 /opt/rstudio-pm/ext/rstudio-local-launcher --server-user rstudio-pm --enable-debug-logging 0 --scratch-path /var/lib/rstudio-pm/launcher_internal/ip-10-0-1-9/Local --heartbeat-interv
Mar 17 14:41:41 ip-10-0-1-9 systemd[1]: Started RStudio Package Manager.
Mar 17 14:41:42 ip-10-0-1-9 rstudio-launcher[8929]: INFO Bootstrapping plugin Local
Mar 17 14:41:42 ip-10-0-1-9 rstudio-local-launcher-ip-10-0-1-9[8935]: WARNING system error 1 (Operation not permitted); OCCURRED AT rstudio::core::Error rstudio::core::system::posix::{anonymous}::rest
Mar 17 14:41:42 ip-10-0-1-9 rstudio-local-launcher-ip-10-0-1-9[8935]: WARNING Unable to restore root privileges - running in single user mode.
Mar 17 14:41:42 ip-10-0-1-9 rstudio-local-launcher-ip-10-0-1-9[8935]: INFO Loading jobs from file...
Mar 17 14:41:42 ip-10-0-1-9 rstudio-local-launcher-ip-10-0-1-9[8935]: INFO Loaded 0 jobs from file
Mar 17 14:41:42 ip-10-0-1-9 rstudio-local-launcher-ip-10-0-1-9[8935]: INFO Pruning 0 jobs
Mar 17 14:41:42 ip-10-0-1-9 rstudio-launcher[8929]: INFO Initializing SslAsyncServer with address localhost and port 5561
Mar 17 14:41:42 ip-10-0-1-9 rstudio-launcher[8929]: INFO Running server
When I checked the status of my license with sudo /opt/rstudio-pm/bin/license-manager status I see everything is great:
RStudio License Manager 1.4.1103-1
-- Local license status --
Status: Activated
Product-Key: Entered license key here
Has-Key: Yes
Has-Trial: Yes
Max-Repo-Count: 1
Expiration: 2022-03-18 00:00:00
Days-Left: 366
License-Engine: 4.3.1.0
License-Scope: System
-- Floating license status --
License server not in use.
When I check to see if my server if listening to the right ports with sudo netstat -nlp everything also looks ok:
Active Internet connections (only servers)
Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name
tcp 0 0 127.0.0.53:53 0.0.0.0:* LISTEN 634/systemd-resolve
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 813/sshd
tcp 0 0 127.0.0.1:5561 0.0.0.0:* LISTEN 8929/rstudio-launch
tcp6 0 0 :::4242 :::* LISTEN 8878/rstudio-pm
tcp6 0 0 :::22 :::* LISTEN 813/sshd
udp 0 0 127.0.0.53:53 0.0.0.0:* 634/systemd-resolve
udp 0 0 10.0.1.9:68 0.0.0.0:* 610/systemd-network
raw6 0 0 :::58 :::* 7 610/systemd-network
Active UNIX domain sockets (only servers)
Proto RefCnt Flags Type State I-Node PID/Program name Path
unix 2 [ ACC ] SEQPACKET LISTENING 11922 1/init /run/udev/control
unix 2 [ ACC ] STREAM LISTENING 7518278 8221/systemd /run/user/1000/systemd/private
unix 2 [ ACC ] STREAM LISTENING 7518282 8221/systemd /run/user/1000/gnupg/S.gpg-agent.ssh
unix 2 [ ACC ] STREAM LISTENING 7518283 8221/systemd /run/user/1000/gnupg/S.gpg-agent.extra
unix 2 [ ACC ] STREAM LISTENING 7518284 8221/systemd /run/user/1000/gnupg/S.dirmngr
unix 2 [ ACC ] STREAM LISTENING 7518285 8221/systemd /run/user/1000/gnupg/S.gpg-agent.browser
unix 2 [ ACC ] STREAM LISTENING 7518286 8221/systemd /run/user/1000/gnupg/S.gpg-agent
unix 2 [ ACC ] STREAM LISTENING 7518287 8221/systemd /run/user/1000/snapd-session-agent.socket
unix 2 [ ACC ] STREAM LISTENING 17293 796/irqbalance @irqbalance796.sock
unix 2 [ ACC ] STREAM LISTENING 6656215 8299/amazon-ssm-age /var/lib/amazon/ssm/ipc/termination
unix 2 [ ACC ] STREAM LISTENING 15187 1/init /run/acpid.socket
unix 2 [ ACC ] STREAM LISTENING 15202 1/init /var/lib/lxd/unix.socket
unix 2 [ ACC ] STREAM LISTENING 6525374 1/init /run/snapd.socket
unix 2 [ ACC ] STREAM LISTENING 6525375 1/init /run/snapd-snap.socket
unix 2 [ ACC ] STREAM LISTENING 15198 1/init /var/run/dbus/system_bus_socket
unix 2 [ ACC ] STREAM LISTENING 15200 1/init /run/uuidd/request
unix 2 [ ACC ] STREAM LISTENING 6656214 8299/amazon-ssm-age /var/lib/amazon/ssm/ipc/health
unix 2 [ ACC ] STREAM LISTENING 15210 1/init @ISCSIADM_ABSTRACT_NAMESPACE
unix 2 [ ACC ] STREAM LISTENING 7520714 8878/rstudio-pm /var/run/rstudio-pm/rstudio-pm.sock
unix 2 [ ACC ] STREAM LISTENING 11692 1/init /run/systemd/private
unix 2 [ ACC ] STREAM LISTENING 2047 1/init /run/systemd/journal/stdout
unix 2 [ ACC ] STREAM LISTENING 11929 1/init /run/lvm/lvmpolld.socket
unix 2 [ ACC ] STREAM LISTENING 11934 1/init /run/lvm/lvmetad.socket
What else can be done to troubleshoot and find out why the site is not actually working? Also, I need to update my license keys for the other servers asap as they are expiring and I'd like to make sure that this doesnt happen in those servers as well.
Thanks
Rika
We can always come back here later to clarify for others who hit this!