We have run the status command and shiny-server is running.
There are no errors in the server log also:
We are using ubuntu server. We have used shiny dashboard to build the app and a folder containing app.R along with a .cnf file for MySql connection is saved in /srv/shiny-server/BI_Tool/.
Below changes were done in shiny server config file when the default one didn't work:
run_as :ubuntu :shiny :root;
access_log /var/log/shiny-server/access.log default;
Trying to access the app using: http://:3838/BI_Tool
Or sample app by: http://:3838/sample-apps/hello/