I have a secure app hosted that disconnects very randomly and infrequently based on some (validated) user inputs. Everything works fine on my desktop--the problem only occurs on the hosted app.
The app looks at historical load data from a logistics company and uses this data to suggest the best companies to call based on the following input parameters:
Zip of Origin *
Zip of Destination *
Equipment Type *
Load Weight (lbs)
Total Amount to Bill
For some combinations of zipcodes and equipment types the query will run fine, but when I click on the table to display a map of that companies recent routes, the app will disconnect without throwing any error at all (despite my best efforts to track these errors).
I have spent many hours trying to figure out why certain cases fail (there is nothing special or different about the failing cases), and I'm still stumped. Reversing the zips, using nearby zips, or changing the date range or equipment type all work without disconnecting.
The browser console shows the following error, but is not overly helpful (I can't upload a screenshot due to my status as a new user):
"Failed to load resource: the server responded with a status of 500 ()"
I've tried on all the common browsers and the error is the same. This is not a memory issue because there is nothing written to the logs.
*due to sensitive data, I cannot post a working example (I would create a mock-up app, but then the problem would be non-existent since I am unable to replicate the disconnect).